![]() Thank you once again for bringing these issues to our attention. We assure you that proper instructions and training will be provided to our staff to prevent such an instance from occurring again.We hope that despite these setbacks, you would consider giving us another opportunity to better serve you in the future, and we promise to show the hospitality and service that we are proud of. Concerning the matter with coffee grounds in the hot water, this is indeed not up to our quality standards. All of our staff are encouraged to uphold the highest standards of hospitality, understanding, and patience any departure from this commitment is totally unacceptable. Our maintenance team has been notified and will be fully committed to rectifying such problems immediately to ensure they do not recur.Regarding the encounter you had at breakfast, it's disheartening to hear that. We understand just how crucial a well-functioning AC unit is to our guests' overall comfort and will take immediate steps to address this issue. In the meantime, we have conveyed your concerns to the relevant departments to ensure our guests are provided with the right and consistent information about our services.Your report about the room's air conditioning system is quite alarming, and we're truly sorry for the discomfort you had to endure. Your feedback helps us realize that clear and accurate communication about these services is essential to avoid such situations in the future. It is undeniable that your expectations were not met, and we genuinely sympathize with the inconvenience this caused.When referring to your transportation distress, we are truly sorry for any misunderstanding regarding our shuttle service and restaurant hours. Hello Eric,We sincerely apologize for the experience you had during your recent stay.
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